Global department store with low brand affinity and a network of distribution centers across North America, Europe & Asia. Highest percentage of their customers are coming from the US and UK.
Most of the shoppers were having issues due to high shipping costs, deliverability, high prices and credit cards being declined. Thanks to Cartloop’s actionable insights that gathered feedback from each individual customer, the store became aware of the payment issue and was able to solve it, reducing the churn rate. To balance the shipping costs and products’ prices, they had a massive sale. This way, they were able to support shoppers during the current covid-19 situation.
The store intends to scale by testing different kinds of offers and building their entire strategy around customer's lifecycle by implementing first-hand Cartloop's Beta Post Purchase program.