From $0 to $4.5K from SMS in 7 Days

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Global department store with low brand affinity and a network of distribution centers across North America, Europe & Asia. The highest percentage of their customers are coming from the US and UK.

Why they started

The eCommerce business has seen exponential growth over the last couple of months. With over 50% of store's traffic coming from mobile devices, they wanted to engage with their mobile shoppers through SMS marketing. The bold statistics of text marketing got their attention so the store partnered with Cartloop to create a new ROI-positive channel that would allow them to build trust and loyalty through human connection.

Why Cartloop

The store wanted a rapid solution that provided 1-Click integration and Cart Recovery Experts to engage in 1:1 personalized conversations with their shoppers. They wanted to understand the reasons behind shoppers abandoning their carts in order to adjust and improve their business. Their target audience lives in the US and UK countries, so that made Cartloop the perfect solution for them to get started.

How they started 

  • 1-Click Shopify integration
  • Zero time required on customer’s side

Performance (7-days)

  • $4,512.30 Cartloop generated sales
  • 1.451 conversations 
  • 245 carts recovered
  • 42% reply rate
  • 81.13% conversion rate - percentage of people who purchased after clicking on the link
  • 8358 new SMS subscribers via checkout
  • 2 unsubscribed

Customer Insights 

In 7 days, we managed to understand what causes cart abandonment and how to adjust the buying experience. Here’s what we’ve learnt:

Top reasons people abandoned their carts


  • 10x+ ROI
  • Increased customer satisfaction & trust
  • Sales within 24 hours of installing Cartloop
  • No additional effort
  • Decrease in customer support tickets by 15%
  • Actionable insights into the reasons customers abandon their carts

Key takeaways

  • Adopt a conversational text messaging strategy
  • Never leave your customers waiting
  • Leave your shipping rates as low as possible while keeping your products’ prices higher
  • Make sure you provide enough payment methods

If you’re looking to drive more revenue by adding a human touch to your brand through real-time conversations, we’d love to help. Set up a free chat with our expert team and start your 7-day free trial today.

Lisa Popovici

Co-founder at Cartloop. Med School graduate turned to tech. When she's not working on growing Cartloop, you'll probably find Lisa working out or preparing an avocado toast for a late brunch.

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