Stay close to your customers with Inbox

A single customer, a single conversation, a single phone number unified into one place. Connect with customers immediately, build relationships and drive significant growth.

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a single thread

One customer. One conversation. One phone number.

Create a unified experience by having all your texts in one place with the only inbox designed exclusively for SMS conversations. More context, less repetition, faster responses, and no more missed promising opportunities.

Mobile and desktop app

205M+

Monthly active users

customer relationships

Evolve personal relationships with your customers

See full history of conversations and how each relationship evolves over time, under a single thread. Move beyond brand-to-customer communication into a relationship where customers are captured, nurtured and loyalized.

team work

Collaborate seamlessly by inviting your team

Invite your colleagues to Cartloop and loop teammates into conversations. Collaborate behind the scenes across your team and Cartloop Concierge by adding brand notes, leaving feedback and creating macros.

205M+

Monthly active users

Knowledge base

Respond to conversations at scale with the Knowledge Base

Shorten response time and solve inquires faster when texting with customers. Create documentation that includes answers to frequently asked questions, how-to guides, and unique selling points.

Outbound Inbox

Proactive texting

Proactively start a new conversation directly from Inbox with contacts out of your subscribers' list (ex: if an order was lost). Take care of your customers, collaborate with your team, and offer priority support.