Plans that grow with you.
5x ROI — or your money back, simple.
Essential
+10% Success fee
24/7 Live SMS Concierge
Trained Shopping Experts
Two-Way Conversations
Pay Per Result (Not Per Text)
Campaigns & Segmentation
Audience Growth Tools
Dedicated phone numbers
SMS & Email Popups
Conversational insights
Unique discount codes
Custom branded links
Dedicated 1:1 Slack Support
Dedicated Success Manager
Sales
6,000 Credits Included
Self-Onboarding
Dedicated Business Phone Number
Email & Chat Support
Full Conversational
55,000 Credits Included
Personalized Onboarding
Success Manager
Campaigns & Flows Management
Enterprise
Personalized Onboarding & Migration
Success Manager
24/7 Slack Support
White Glove Service
Trusted by brands, loved by shoppers
Trusted by hundreds of DTC brands
Robust features in every plan.
Conversational Flows
Whether it's abandoned carts, or welcome texts, drive 31% of otherwise lost revenue when real humans engage and convert your shoppers.
SMS Concierge Service
Let our team fully manage your SMS conversations, triage customer support, turn subscribers into customers, and build one-to-one relationships.
Two-Way SMS Campaigns
Use Two-Way Campaigns to engage your subscribers with fun messages such as giveaways, sales, discounts, new product drops and more.
Conversational Inbox
Connect with customers proactively, build personal relationships and drive significant growth, all in one place. All SMS conversations are free and included in your plan.
Frequently Asked Questions
Can I send SMS campaigns to my list?
Yes. You can use our Two-Way Campaigns to send one-off messages such as sales, discounts, new product drops and more.
Learn more about Two-Way CampaignsCan I import subscribers list from another SMS platform?
Yes. If you have a subscriber list that you'd like to upload to your account reach out to our Compliance Team at migration-service@cartloop.io to take of it for you.
Can I build SMS flows?
Yes. You can enable conversational SMS flows by choosing a pre-made template from our library or creating a new one from scratch.
Learn more about Conversational FlowsWhat type of phone numbers does Cartloop use?
Unlike most SMS apps, with Cartloop you will always use dedicated local phone numbers or dedicated toll-free numbers.
Our entire platform was built from ground up for supporting two-way conversations, so all shopper interactions are happening into a single conversation.
Can I collect subscribers with Cartloop?
Yes! Cartloop has a complex acquisition tools that helps you capture, convert, retain and nurture new customers. This includes dedicated phone numbers, keywords, QR codes, two-step popups and the Cartloop Webchat.
PS: Best part? They are free and included in your plan.
Which channels do you support?
At the moment we support SMS. With Cartloop you can run both sales and marketing via SMS.
Is there any minimum volume required or commitment?
No, you only pay for the plan that includes the number of credits you need (from 2 credits per text for the US). There's no minimum volume required, no commitment, and no set-up fees.
Is Cartloop TCPA and GDPR compliant?
Yes. Sending messages with peace of mind is mission-critical to us. Cartloop is TCPA and GDPR compliant.
Read more on TCPARead more on GDPRHow do we communicate together?
Email, and chat. We use dedicated Slack channels to communicate with brands that go with the Full Conversational Package. If you don't use Slack, your Success Manager is always available via email, live chat or phone. You can track in real-time your performance, costs and other useful statistics on your dashboard.
How do I get onboard?
It's simple! You can get onboard yourself and book your first strategy call for free. Otherwise, with clients that go with the Full Conversational Solution we set up an onboarding call (max 30 minutes). Your Success Manager will send you a form with a list of questions to cover all important points (eg: your way of working, tone of voice). With all the answers you give us and your existing documentation (if you have some), your Success Manager will build your Knowledge Base. You can always edit it. After that, we train our agents and we're up to speed in 24h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.
When does Cartloop text my customers?
Cartloop Agents engages with your customers 24/7 during day time. Your customers will not be receiving texts from us during quiet hours, which is anytime between 9pm to 10am in their respective time zone.
Which processes can you manage?
Cartloop Agents handle the most frequently asked customer questions, even the most complex and provide personalized recommendations. These are some examples of inquiries we handle for our clients: order management, technical support, user management, product information, promotions and discounts, unique selling points, and many more.
What about processes that you don’t manage?
We support your ticketing tools, without the hassle of lengthy integration: Zendesk and Gorgias. When there’s a process like a customer wanting a refund or received a damaged product, we will seamlessly send that conversation to your ticketing tool, so you can easily provide the best resolution.
Who are your agents? Where are they based?
All conversations will be run by native humans. They are all carefully selected, with years of eCommerce and retail experience, trained and managed to ensure consistently high quality.
Do you match my tone of voice in two-way conversations?
You bet! That’s our secret sauce. 🍓
Do I need Cartloop Agents full time?
Cartloop is perfectly suitable as a complement to your agents. We handle your support and sales via SMS full time, so you can take care of more important matters like nurturing VIP customers or driving more sales. You have full control of how you want to use our service. You can also take over the SMS conversations directly from the Cartloop Inbox.
If I change a process or run a promotion, how can I let you know?
You have access to your knowledge base in the Cartloop app. You can edit a process there anytime or simply contact your success manager or our customer support members via email or the live chat bubble in the app.
In what countries is Cartloop available?
Cartloop supports Shopify stores located anywhere in the world and covers text messages sent to United States, Canada, United Kingdom, Australia, Poland, Estonia, Lithuania, Sweden, Israel, Czech Republic and Singapore.
Want Cartloop in a country that's not on our list? Let us know!
What's the average response time when texting customers?
The average reply time is 5 minutes.
Which languages do you support?
At the moment, we support English. More languages to come.
Do you offer enterprise plans?
Yes. Please contact us at sales@cartloop.io to create your enterprise plan.