Cartloop | Pricing

How is Cartloop different from other SMS tools?

When was the last time you said: "wish I could just speak to a bot"? Like never? Most SMS tools focus on sending automated messages and one-off blasts—and we're here to change that.

Cartloop helps Shopify brands make more money and build stronger relationships by engaging customers through 1:1 conversations.

You not only get to offer a better shopping experience, but you also eliminate the need for dedicated support team members, as our Live Experts work as an extension of your customer support team 24/7.

Can I send SMS campaigns?

Yes. You can use our Two-Way Campaigns to send one-off messages such as sales, discounts, new product drops and more.

Can I add a subscribers list from another service?

After you install Cartloop, if you have a compliant subscriber list that you'd like to upload to your account, please reach out to our Compliance Team at migration-service@cartloop.io so they can review the information.

What type of phone numbers do Cartloop use?

Unlike most SMS apps, with Cartloop you will always use dedicated local phone numbers or dedicated toll-free numbers.

Our entire platform was built from ground up for supporting two-way conversations, so all shopper interactions are happening into a single conversation.

When does Cartloop text my customers?

Cartloop engages with your customers 24/7 during day time. Your customers will not be receiving texts from us during quiet hours, which is anytime between 9pm to 10am in their respective time zone.

How can I collect phone numbers?

You can collect phone numbers at checkout if people accept marketing and provide their phone numbers or via on-site popups.

How do the Experts know the right answers to shoppers’ questions?

Our Experts are learning the ins and outs of your brand during the onboarding process, through your website information, FAQ and by reaching out to your support team for additional questions.

All payments are being processed through Shopify. That means you will see Cartloop charges in your recurring Shopify invoices.

What's the average response time when texting customers?

The average reply time is 7 minutes.

What payment methods do you accept?

All payments are being processed through Shopify. That means you will see Cartloop charges in your recurring Shopify invoices.

How does the free trial work?

Enjoy a risk free 14-days free trial. Install the Cartloop app and we'll immediately start recovering abandoned carts for you free of charge for the first 14 days.

Cancel your subscription within the free trial period and you won't be charged a dime. Ready to take your SMS marketing to new heights?

Cartloop is a human-powered text messaging platform which helps Shopify brands recover more abandoned carts by engaging and converting your customers in real-time.

Cartloop uses real people to answer your customers’ questions, without being intrusive or nosy. When someone abandons their cart, our live agents contacts that person and tries to understand why they abandoned, then pursue them to return to their cart with the help of a small discount.

Do you offer enterprise plans?

Yes. Please contact us at support@cartloop.io to create your enterprise plan.

Do I have to set up flows by myself?

No, once you install Cartloop, our Experts will take it from there. The only thing you need to do is come back and watch the sales grow.

What does Cartloop Revenue mean?

Cartloop revenue is revenue directly attributed to Cartloop after one or two of the following happen:
1. Customer clicks on a unique link
2. Customer uses a discount code created by Cartloop.

In what countries is Cartloop available?

Cartloop supports Shopify stores located anywhere in the world and covers text messages sent to United States, Canada, United Kingdom and Australia.

Want Cartloop in a country that's not on our list? Let us know!

Is Cartloop compliant?

Yes. Sending messages with peace of mind is an utmost priority. Cartloop is TCPA and GDPR compliant.

Flexible plans for your business

Plans that grow with you

“We couldn’t have asked for a better team.”

Join our dynamic team

Competitive salary

Remote and On-site opportunities

Health care included

Try Cartloop for free for 14 days with unlimited features.