Say hello to the next wave of customer communication
Provide instant support, give shoppers the experience of having their own personal shopping assistant and acquire customers with the first chat tool built for text.
4.9 Rating based reviews on
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Trusted by brands, loved by shoppers
Trusted by hundreds of DTC brands
Enable guided shopping
Improve your customer shopping experience by delivering accurate, fast answers exactly when they need it. Our Concierge Agents create a 360° personalized experience—from helping shoppers find new products to quickly answering their questions.
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Remove friction in the buying process
Alleviate buyer concerns, reduce churn and offer faster customer resolutions. Make it easy for customers to start a conversation and follow-up as they move throughout their day, instead of feeling stuck to a live chat session on their laptop.
Unlock your agents superpowers
Resolve a large percentage of chat cases before an agent gets involved. Your customer service agents are less overwhelmed by repetitive work, so they have the bandwidth to spend more time on meaningful work, like nurturing VIP client relationships and generating revenue.
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Capture and acquire new customers
Current traditional live chat tools don't allow you to grow your subscribers list. Webchat makes it seamless for shoppers to opt-in, get personalized assistance, while you acquire customers faster directly from a chat.
Automate repetitive work
Reduce your email ticket backlog and save dozens of hours of repetitive work per month. Automate most pressing questions such as "what's your return policy?" or "where's my order?", while giving customers the most convenient way to get in touch.
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How it works
Webchat enables you to proactively interact with customers at the most important moments and increase conversion rates. Turn timely support into a growth engine.
Shopper is offered personal shopping assistance on website
Shopper taps to chat and
starts a conversation
Shopper asks question and receives instant support
