We've been busy this quarter! Welcome the Zendesk integration that brings all your customer support interactions into a single place where your shoppers will now have a direct channel to talk with your brand and get instant assistance: the Cartloop SMS conversation.
Zendesk empowers brands and their Support teams to efficiently track, prioritize and solve customer support tickets without missing a beat.
Cartloop enables an instant and two-way communication channel between shoppers and their favorite brands to forge stronger relationships with their customers and skyrocket revenue.
When our Experts are unable to handle an inquiry (such as refund requests), the conversation will be sent to Zendesk so your Customer Support team can temporarily take over, instead of having your customers contact via other channels.
The benefit for your shoppers is that they will not notice the seamless transition between Cartloop and your Customer Support team, so they always have a single point of interaction: the Cartloop SMS conversation.
Let's look at two examples, to see the how it can help you.
Looking for another solution to save your team and yourself from drowning in customer support tickets? The Gorgias x Cartloop integration is now available as another solution to integrate seamless conversations that will delight and connect with your customer in a more personal way.